Refunds & Exchanges
Refunds
Simply return your item/s within 30 days of delivery, using your preferred postal service. We don’t provide return labels so you’ll need to pay the postage. Please ensure items are unworn, unwashed and garment tags attached.
The address to send item/s back to is:
Dansez 9 Rowes Yard, Manston Park, Ramsgate, Kent CT12 5FA
Remember to include your order number and a note advising you wish for a refund. This will help speed the process of matching your items to your account once we receive it. We will send you notification that we’ve received your item/s and refund notification.
If we’ve got any questions upon receipt of your item or need to get in touch with you; we’ll reach out via your email address held on your account.
International Returns
Our policy for returns is the same for overseas orders; however we recommend ensuring your customs documentation is completed correctly, advising “returned goods” or it may be held at customs and cause a delay to us receiving your item/s and subsequent delay in processing your refund or exchange.
Exchanges are accepted, however you will be required to pay for postage to return original items and postage costs to redeliver the exchanged items. We will advise you how much this will be when you enquire. Any difference in costs will be required to be settled prior to the dispatch of items. Any local taxes, tariffs or duties may be payable locally to dispatch and upon receipt of exchanged items.
Original shipping fees are non refundable.
If you choose to return overseas orders, you will not receive a refund for duties, taxes or tariffs.
Exchanges
For exchanges of ISTD uniform items, please email:
customers@dans-ez.com or use our WhatsApp chat to get in touch.
For everything else please follow the below steps:
Simply return your item/s within 30 days of delivery, using your preferred postal service. We don’t provide return labels so you’ll need to pay the postage. Please ensure items are unworn, unwashed and garment tags attached.
Remember to include your order number and a note advising which items you wish to exchange and the size you wish to exchange for.
The address to send item/s back to is:
Dansez, 9 Rowes Yard, Manston Park, Ramsgate, Kent CT12 5FA
We will send you notification that we’ve received your item/s and the status of your exchange. Any cost difference in items will either be sent to you via invoice to pay before items are processed or refunded to you after items have been processed.
Please note we cannot guarantee your exchange request size will be instantly available, so there may be a delay of sending back to you. We’ll send your items via Royal Mail Tracked and let you know once they’re on their way.
If we’ve got any questions upon receipt of your item or need to get in touch with you; we’ll reach out via your email address held on your account.
Please note it may take up to 7 working days for exchanges to be reviewed once received at our premises
Exceptions to the Returns Policy
We understand that sometimes you may change your mind, and need to return items. However, the following exceptions apply to our returns policy.
No refunds or exchanges can be given on items made to your specification, bespoke, made to measure items, sale items, accessories (hair tins, dance booties*, scrunchies, stretch bands, caps, water bottles or dance bags) or gift cards
Returned items which are not in a new or unused condition will not be refunded or able to be exchanged. This does not affect your right to return faulty items.
Faulty, Damaged or Incorrect items
If you have received a faulty, damaged or incorrect item then please contact us in the first instance at customers@dans-ez.com
Faulty or damaged
If your faulty or damaged item is approved to be repaired or replaced; we will cover your repair costs, including shipping to us and back to you.
Shipping costs will be covered up to an agreed maximum amount on each individual claim.
We will either repair the product without charge, replace the product (as long as the same exact item is still available) or credit the product at our discretion. This will be confirmed when we review the item/s upon receipt of returning them to us at the above address.
We will not cover damage caused by accident, improper care, negligence, laundering, normal wear and tear or the natural breakdown of colours and materials over extended time and use.
Incorrect Items
We will ask you to return the incorrect items back to us and we’ll reimburse you the postage cost to get them back to us, to a maximum value of £3.49. We will ask for proof of postage and do recommend using a tracked service. Reimbursement will be paid after the item has been returned and inspected.
We assess each request individually and we’ll get in touch with you to discuss the best way forward to resolve the problem.